Operational Resilience

Operational Resilience is an organization's ability to prevent, adapt, respond to, recover, and learn from operational disruptions. It extends beyond traditional BCP by focusing on the continuity of critical business services from a customer's perspective, setting impact tolerances, and conducting severe but plausible scenario testing to identify and remediate vulnerabilities. It is a major focus for regulators like the PRA, FRB, and the EU's DORA.

In Enterprise Risk Management (ERM), Operational Resilience shifts the focus from preventing all failures to assuming disruptions will occur and ensuring rapid recovery. It involves identifying important business services, setting impact tolerances, mapping all supporting resources (people, processes, technology, third parties), and conducting rigorous scenario testing to strengthen the ability to withstand shocks.

Taiwanese enterprises face challenges like cross-departmental silos hindering end-to-end service mapping, high dependency on third-party suppliers with uncertain resilience, and a lack of resources for realistic scenario testing. Solutions include establishing strong top-down governance, embedding resilience into supplier management, and adopting a phased approach to testing, starting with tabletop exercises.

Winners Consulting specializes in Operational Resilience for Taiwan enterprises, helping build compliant systems within 90 days.