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Individual Consumer Claims

Individual Consumer Claims are legal rights for consumers to seek remedies like compensation, price reduction, or contract termination when harmed by unfair commercial practices. Originating from EU Directive 2019/2161 (Art. 11a), it mandates that businesses establish effective redress mechanisms, crucial for legal compliance and reputation risk management.

Curated by Winners Consulting Services Co., Ltd.

Putting this into practice

Winners Consulting helps organizations turn this concept into workable policies, processes and audit readiness.

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