During Action Review

A During Action Review (DAR) is a systematic, structured evaluation process conducted while a long-term crisis (e.g., a global pandemic, large-scale cyberattack) is still unfolding. Its core purpose is real-time learning and immediate adjustment, distinguishing it from an After Action Review (AAR), which occurs post-event. Within a risk management framework, a DAR is a dynamic tool for implementing the PDCA cycle. It directly supports the principles of ISO 22301:2019 for business continuity, specifically Clause 9.1 (Monitoring, measurement, analysis and evaluation) and Clause 10.2 (Continual improvement). The standard requires organizations to continuously assess their BCM performance and make improvements. A DAR provides the operational framework to dynamically adapt response plans and resource allocation during a crisis, thereby maximizing effectiveness and minimizing impact.

Enterprises can apply a DAR through these steps: 1. Trigger & Scoping: Initiate the DAR when a crisis reaches a specific phase or a scheduled checkpoint (e.g., weekly). The crisis management team defines a clear focus, such as supply chain logistics or remote work efficiency. 2. Facilitated Session: Gather key stakeholders for a meeting led by a neutral facilitator. The discussion is structured around key questions: 'What was planned?', 'What actually happened?', 'What went well and why?', and 'What can be improved immediately?'. 3. Action Planning & Tracking: Convert conclusions into specific, short-term action items with assigned owners and deadlines. These are integrated into the crisis management tracking system to ensure rapid implementation. For example, a manufacturer facing a chip shortage could conduct bi-weekly DARs to adjust procurement and production schedules, potentially improving production efficiency by 5-10% and reducing default risks.

Taiwanese enterprises often face three main challenges. First, a hierarchical culture can deter employees from openly discussing process failures in front of senior management, making the review a formality. The solution is to establish a blame-free, process-focused culture, potentially using an external facilitator to create a psychologically safe environment. Second, resource constraints during a crisis mean key personnel are too busy 'firefighting' to participate. The solution is to design short, highly efficient DAR sessions (e.g., 60 minutes) focused on the most critical issues. Third, a lack of a systematic approach can lead to unfocused discussions. Adopting established frameworks, like the one from the World Health Organization (WHO), provides a structured process. Priority actions include securing leadership endorsement and launching a small-scale pilot program.

Winners Consulting specializes in During Action Review for Taiwan enterprises, delivering compliant management systems within 90 days. Free consultation: https://winners.com.tw/contact